How To Order

Online

You can now place your orders online for speed, accuracy and convenience.

Once you have registered and you have received your account log in details, you will be able to view all of our products and pricing (ex VAT). Click on the ‘shop’ tab from any page on the site to enter the online store and place your order.


If you are a new customer please complete the online Customer Application Form, then press the 'send' button. This is automatically directed to our Accounts Department, once we have received the form, we will process the application within 24 hours (1 working day).

You will receive an email or telephone call to confirm your account has been opened and that you are now able to 'SIGN IN' to order online.

Please visit our website homepage and click the 'SIGN IN' Button on the top right hand corner and enter your details. You will need to login each time you wish to order from the website.

When you’re ready to order, simply enter the number of each product line and click ‘ADD’ to add the product to your shopping basket. You can click the shopping basket icon at any time on the top right of the screen to review your order.

Once you have completed your shop, go to your shopping basket and click PLACE ORDER.

Specify a delivery address, enter your purchase order number (if required) and confirm you have read the terms and conditions.

After placing an order online, you will receive confirmation of your order by email within 30 minutes. If you do not receive this email confirmation within 1 hour please call our Customer Service Team on 020 7231 2282. If there are any issues with your order i.e. out of stocks etc., our Customer Service Team will contact you within 1 working day.

Telephone

020 7231 2282 - Sales department opening times Monday - Friday 7.30am – 4.00pm

Please have your customer account number ready, and if possible please order with the product codes, our sales team will then read the name of the product back to you.

Email

Email your order requirements to sales@lacasadejack.com clearly stating your account number, the product codes and descriptions, along with the number of cases required.