LA CASA DE JACK - FREQUENTLY ASKED QUESTIONS
About La Casa de Jack
What is La Casa de Jack?
La Casa de Jack is the UK's largest wholesale supplier of Latin American and Mexican food and drinks. Based in Leyton, London, we supply restaurants, cafes, shops, hotels, and hospitality businesses with over 1,000 authentic Latin products imported directly from across Latin America.
Who do you supply?
We are a trade-only wholesaler. We supply restaurants, cafes, hotels, retailers, food distributors, and catering businesses across the UK. Our long-term clients include Marriott Hotels and Gaucho restaurants.
Where are you based?
Our cash and carry warehouse is located at Unit 1, Lammas Road, Leyton, London, E10 7QU. Our registered office is at 66 Druid Street, London, SE1 2HQ.
What countries does your product range cover?
We stock products from Colombia, Mexico, Peru, Ecuador, Venezuela, Brazil, and across Latin America and the Caribbean.
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Ordering and Accounts
How do I place an order?
You need to register for a wholesale account first. Once approved, you can order online at lacasadejack.com, by email at sales@chatica.co, or by phone on 020 7231 2282.
Is there a minimum order for delivery?
Yes. The minimum order for delivery within London is £150.00. For orders outside London, a delivery fee applies, which will be confirmed after your order is placed.
Can I order as an individual or member of the public?
No. La Casa de Jack is a trade-only wholesaler. You must be a registered business to purchase from us.
How do I register for a wholesale account?
You can register directly on our website at lacasadejack.com. Once your account is approved, you will have access to wholesale pricing across our full range.
Can I order in both English and Spanish?
Yes. Our website is available in both English and Spanish to serve our diverse customer base.
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Delivery
Do you offer next-day delivery?
Yes. We offer next-day delivery across London and the South East.
Do you deliver nationwide?
Yes. We deliver across the whole of the UK. A delivery fee applies to orders outside London, which will be communicated after your order is confirmed.
Can I collect from your warehouse?
Yes. We operate a cash and carry at Unit 1, Lammas Road, Leyton, London, E10 7QU. Our warehouse is open Monday to Friday, 7am to 4pm.
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Products
What types of products do you stock?
We stock over 1,000 products across the following categories:
- Drinks (soft drinks, beers, spirits, juices)
- Pantry (corn flour, spices, seasonings, sauces, pastes)
- Frozen (cassava fries, vegetables, prepared foods)
- Sweet and snacks (biscuits, guava bars, dulce de leche)
- Chillies and corn
- Chatica own-brand products
What is Chatica?
Chatica is La Casa de Jack's exclusive own-brand range of Latin American ingredients. Popular Chatica products include cassava yuca chips, guava paste, aji amarillo pepper paste, aji panca, achiote seeds, cinnamon powder, and cassava starch. Chatica is a consumer-favourite brand stocked by restaurants across the UK.
Do you stock Colombian products?
Yes. Colombian products are a core part of our range. We stock Antioqueño Aguardiente (blue and green top), Pony Malta, Postobon soft drinks, Club Colombia Beer, Viejo de Caldas Rum, Harina PAN corn flour, Papa Criolla, and many more Colombian staples.
Do you stock Mexican products?
Yes. We stock a wide range of Mexican ingredients including dried chillies, adobo seasonings, corn products, and sauces suitable for professional kitchens.
Do you stock Peruvian products?
Yes. We carry Peruvian staples including Inca Kola, aji amarillo paste, aji panca paste, and rocoto chillies.
Do you sell Harina PAN corn flour?
Yes. Harina PAN White Corn Flour (1kg) is one of our best-selling products, ideal for making arepas and empanadas. It is available in both individual and bulk wholesale quantities.
Do you sell aguardiente?
Yes. We stock multiple varieties of Antioqueño Aguardiente (blue top and green top, sugar free), Aguardiente Amarillo, and Zhumir Ecuadorian Aguardiente in wholesale case quantities.
Do you sell cassava fries?
Yes. Cassava (yuca) chips and frozen cassava fries are among our most popular products, now featured on menus in many UK high street restaurants. Available under our Chatica brand.
Do you carry frozen products?
Yes. We have a frozen product range including cassava fries and other Latin American frozen foods suitable for commercial kitchens.
Do you add new products regularly?
Yes. We regularly add new arrivals to our range. You can browse our latest additions in the New Arrivals section of our website.
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Pricing and Payments
How do I see wholesale prices?
Wholesale prices are only visible to registered and approved trade accounts. Register at lacasadejack.com to access pricing.
Who do I contact about invoices and payments?
For invoices and payment queries, please contact our accounts team at accounts@chatica.co.
Who do I contact for orders and customer service?
For orders and general customer service, contact us at jack@chatica.co or call 020 7231 2282.
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Opening Hours and Contact
What are your opening hours?
Monday to Friday, 7am to 4pm. We are closed at weekends and on bank holidays.
How do I get in touch?
- Orders and customer service: sales@chatica.co
- Invoices and payments: accounts@chatica.co
- Phone: 020 7231 2282
- Warehouse: Unit 1, Lammas Road, Leyton, London, E10 7QU
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